January 10, 2023

OTB Strattegy Pvt Ltd is looking for Client Servicing in Delhi with Experience of 2 Years. Must be well aware for Event.

Responsibilities for Client Services Manager

  • Interact with clients and build relationships with them while ensuring their needs are being met
  • Oversee a team of customer service Associate’s and ensure they are providing an exceptional client experience
  • Mastermind creative ways to deliver an exceptional client experience
  • Develop and oversee the implementation of client service protocols
  • Resolve complex client problems or disputes in a professional manner
  • Coach and support team members to help them meet departmental goals
  • Keep records and documentation of client interactions for training purposes
  • Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
0-2 years
Work Level
Employment Type
Full Time
OTB Strattegy Pvt Ltd
View profile
Event Management Company
Company size
20+ employees
Founded in
+919873887131 +91987388**** Show