Client Servicing

OTB Strattegy Pvt Ltd is looking for Client Servicing in Delhi with Experience of 2 Years. Must be well aware for Event.

Responsibilities for Client Services Manager

• Interact with clients and build relationships with them while ensuring their needs are being met
• Oversee a team of customer service Associate’s and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement